Privacy Policy & Patient Data Protection

At Nagu Speech and Hearing, we are committed to protecting the privacy of our patients, clients, and website visitors. We understand that your personal health details and audiological records are deeply private, and we are steadfast in maintaining the utmost confidentiality and technical security of that information.

This Privacy Policy articulates our practices regarding the collection, handling, safeguarding, and permissible uses of information gathered across our clinics in Bangalore and Channapattana, our home evaluation services, and our digital portal at naguhearing.com.

We collect personal information when you book an in-clinic audiological assessment, request a home visit test, place an order for Oticon hearing aids, create a client account, submit an inquiry form, or participate in a clinical follow-up survey.

We utilize collected information to facilitate computerized pure-tone audiometry evaluations, schedule speech-language therapies, dispatch mobile clinical technicians, calibrate and deliver digital hearing aids, register manufacturer warranties, and provide personalized patient aftercare.

We do NOT sell, lease, rent, or trade your personal or health data to third parties. Nagu Hearing maintains an uncompromising clinical firewall regarding commercial information brokers.

Data is shared strictly on a need-to-know basis under binding confidentiality terms only in the following exceptional situations:

We take the security of your personal and health information very seriously. We deploy industry-standard administrative, physical, and technological safeguards to defend against unauthorized access, destruction, alteration, or disclosure.

*Note: While robust medical-grade protocols are continuously enforced, no method of digital transmission or electronic cloud storage is 100% immune from internet hazards. We therefore cannot warrant absolute invulnerability.

Our digital platform utilizes small files known as cookies and similar analytical scripts to optimize website navigation, retain branch selection preferences, remember contact form autofill parameters, and gather aggregate statistical traffic data.

Audiological evaluations, pure tone audiograms (PTA), impedancemetry/tympanometry charts, otoacoustic emissions (OAE), and speech therapy milestone records are classified as sensitive healthcare records under clinical governance standards.

We may periodically update this policy to reflect enhancements in clinical operations, integration of novel audiological technologies, or amendments in applicable health and digital privacy legislations.

Any revised version will be published on this page with an updated modification timestamp. We encourage patients and visitors to review this statement periodically to remain informed on how we protect patient welfare.

If you have questions, feedback, or wish to exercise your rights regarding personal audiological records, please contact our administrative desk: